Data Protection & Privacy
This is our Privacy Statement. It explains how this site obtains, uses and keeps your information safe.
We're committed to keeping your personal information safe and confidential both online and offline.
If you book a survey online, before you enter any personal details into the online form, we'll tell you how
your information will be used in our data protection statement and in the relevant terms and conditions.
You will be asked to confirm that you have read and understood these before your booking can
We might occasionally send you information about services which we think would be of interest to you. If
you'd prefer us not to use your contact details in this way you can opt out by leaving the tick box that is
available to you unticked.
Contacting us by phone
You can call our customer services team on 01202 623236
Contacting us by email
When you email us, we collect some personal details like your name, address and phone numbers. Email
isn't 100% secure - so we advise that you keep personal information to a minimum. With this in mind, don't
transmit account information using email.
Emails are stored on our standard internal contact systems which are secure and can't be accessed by
external parties. We store this information for an indefinite period of time in order to identify trends.
Using your personal information
We will tell you if we intend to use your information for marketing purposes and we’ll give you the
opportunity to opt out if you want to.
If you receive emails and don't want to in future, please use the email address below to let us remove
you from our list. firstname.lastname@example.org
Legal Statement about this Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between Energycount
and users of our website or online services. Instead it's a guide on to our online protection standards -
although of course we do consider it of utmost importance to abide by the principles stated here.
Contacting us about our Privacy Statement
If you think this Privacy Statement hasn't answered all your questions, or you want to know more, please
contact our customer services team, who will be more than willing to help you. Their e-mail address